Farm Show attendees had the chance today to meet (dog) breeds
Area lawmakers file PUC complaint about Frontier Communications…Kane student arrested for terroristic threats….Liberty Township burglary investigated…Genesee charged with harassment and assault….Farm Show continues in Harrisburg…
Region
The Pennsylvania Office of Consumer Advocate (OCA) and Office of Small Business Advocate(OSBA) announced the filing of a Joint Complaint with the Pennsylvania Public Utility Commission (PUC) against Commonwealth Telephone Company, LLC d/b/a Frontier’Communications Commonwealth Telephone Company (Frontier Commonwealth). The company has customers in the Shinglehouse and Genesee areas. Over the past several months, approximately 300 Frontier Commonwealth customers submitted informal complaints to the offices of Representatives Tina Pickett, Clint Owlett, and Martin Causer describing serious and persistent quality of service problems experienced with Frontier Commonwealth’s basic telephone service and broadband availability. These complaints were shared with the OCA. 
According to Consumer Advocate Patrick Cicero, “the problems brought to our attention through the complaints forwarded by the State Representatives raise serious and fundamental safety concerns for the affected consumers. Without access to a telephone, these Pennsylvanians have been denied the ability to communicate with doctors, their family, and from their homes.” Because some of the complaints involved small businesses, the Consumer Advocate consulted with the Small Business Advocate and forwarded the relevant complaints to the OSBA. “Along with the Small Business Advocate, I look forward to reaching a prompt and comprehensive resolution of these issues before the PUC” continued Consumer Advocate Cicero. The consumer complaints describe a variety of service quality problems related to their telephone service. Examples of these include, but are not limited to:
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Outages that last days, even weeks; and recur
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Noise on the line which impairs the quality of a telephone call;
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Difficulty in reaching a Company customer service representative;
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Difficulty in obtaining a satisfactory response from a Company customer
service representative when reporting an outage;
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Appointments scheduled for a technician repair visit are made based upon the
Company’s convenience and resources, not the needs of the consumer;
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When a repair or dispatch of a technician is needed, the Company scheduled
appointment date is days or even weeks away, leaving the consumer without
reliable telephone service in the interim;
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Scheduled repair appointments which are not honored;
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A lack of notice to the consumer, when a scheduled repair appointment is
changed;
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Dissatisfaction with Company bills and efforts to obtain an explanation and/or
adjustment from a Company customer service representative;
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Reports of Company network facilities and wires which are damaged, poorly
maintained, or of insufficient capacity;
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Service quality which threatens public safety.
charged with terroristic threats, sexual Extortion and Cyber harassment of a child.
house he owns on Wilson Avenue was burglarized between late November and early December but nothing of value was taken.
with his ex-girlfriend December 28 on Main Street in Genesee. Brumbach was taken into custody and committed to the Potter County Jail after being arraigned on charges of harassment and simple assault. Brumbach was released after posting bail.
The 107th Pennsylvania Farm Show continues today in Harrisburg. Today’s activities include: